At Vaskelmart.com, we strive to ensure a hassle-free shopping experience. If you are not completely satisfied with your purchase, our return and refund process is designed to be simple and transparent. Please read the terms below for detailed information.
1. Eligibility for Returns
- Products can be returned within 7 days of delivery, provided they are in their original condition, unused, and with all packaging, tags are not Damaged , with all accessories .
- Products that are damaged, altered, or missing original packaging will not be eligible for returns.
- Certain items, such as personal care products, perishable goods, and customized items, may not be eligible for returns due to hygiene or product nature. Please check the product listing for specific return policies.
2. Return Request Process
- To initiate a return, please contact our customer support team via email at supportvaskelmart.com or call us at +919669605725 eligible for return period
- Proof of Opening: To process any return request, customers must provide a video recording of the product unboxing that clearly shows the time and date of the opening. This helps us verify the condition of the product at the time of delivery and supports faster resolution of return requests.
- Provide your order number, product details, and reason for return along with the proof of opening video. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Pack the product securely and include a copy of the invoice and RMA number in the package. Ship the item back to the address provided by our customer support team.
3. Return Shipping
Customers are responsible for return shipping costs unless the product received was damaged or incorrect. In such cases, Vaskelmart.com will cover the return shipping charges.
4. Refund Processing
- Once we receive the returned product along with the proof of opening video, it will undergo an inspection to ensure it meets our return criteria.
- Refunds will be processed within 5-7 business days after the returned product has been inspected and approved.
- The refund amount will be credited back to the original payment method used during the purchase. For cash-on-delivery (COD) orders, the refund will be initiated to your bank account or as store credit, as per your preference.
5. Refund Timeline
- Refund Initiation: Refunds will be initiated within 5-7 business days after we receive and inspect the returned product along with the proof of opening video.
- Bank Processing Time: Depending on the payment provider or bank, it may take an additional 3-5 business days for the refund to reflect in your account.
- If you do not receive the refund within the stated timeline, please contact our customer support team for assistance.
6. Exchange Policys
Currently, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
By making a purchase on Vaskelmart.com, you agree to comply with our return and refund policy as stated above, including the requirement for a video recording as proof of opening. If you have any questions or concerns, please reach out to our customer support team for further assistance.